VoIP telephone service, digital telephone service, analog telephone service, which one is right for your business?
Read More
I see a lot of small businesses being run on 3 or 4 line telephone sets. These are sets like you might purchase from an office discount store or a website like Hello Direct.
Read More
Often I find that many small businesses approach their office computer network like a low level home network, depending on residential grade gear and sometimes even wifi to connect workstations and key devices. Having the proper foundation in place will help you maximize performance and avoid unnecessary headaches.
Read More
With the slow economy, ever increasing role of e-mail in business , and customers who often choose to call cell phones over main numbers, many small businesses no longer employ a full time receptionist. In fact, many are highly mobile groups that may have no one in the office for long stretches during business hours. Here are a few ideas on how to maintain a professional image and be as accessible as possible to your customers and prospects.
Read More
Which is right for your business, a hosted or premised based telephone system? Here are some basics on how the options compare.
Read More
I came up with these tips after putting some thought into my own experiences calling companies and receiving business calls. It doesn't take long to realize which phone behaviors build a strong image and which ones create a negative perception.
Read More
I am often asked what is required connect multiple sites for 3 or 4 digit dialing or shared call handling. Viable options vary depending on location, size, and needs at each site, but these are the basics.
Read More
If you have been searching for office or industrial space for your business, no doubt you have considered accessibility, cost per square foot, management of the property, and of course location. There is another consideration that I highly recommend you research before you sign a lease or purchase commercial real estate, Internet access options.
Read More
Are you considering starting a new business in North Carolina? I would like to share a few quotes I find inspirational to help with your thought process.
Read More
What highly important technical information should every business decision maker know about voice over IP, IP telephone systems, hybrid telephone systems, hosted PBX, SIP, TDM, and all the other buzzwords telecom vendors like to use? Unless you are an IT or telecom engineer, I would say the answer is nothing!
It is easy to get caught up in the information overload of the web and the confusing technical information from telecom vendors who often seem to contradict each other. I recommend that my clients focus on their business needs and goals first and not the underlying technologies like IP or TDM.
Read More